Pricing
Flexible pricing, built on your needs.
From scaleups to Fortune 500. We empower your business at every scale.
Monthly Items
- Historic data
- Seats
- Integrations
- Workspace
- Taxomy and topic classification
- Sentiment
- Mention extraction
- Metadata segmentation
- Data cleaning
- Dashboard
- Data export
- Workflows & alerts
- Conversational AI
- Smart taxonomy + playground
- AI segmentation
- PII removal & anonymization
- AI Translation
- SSO
Scale Plan
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- Up to 5,000
- Up to 3 months
- Up to 5
- Up to 3
- 1
Growth Plan
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- Up to 20,000
- Up to 6 months
- Up to 10
- Up to 5
- 1
Enterprise
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- Custom
- Custom
- Unlimited
- Custom
- Custom
Modular pricing with add-ons
A CX module for all your team's needs.
Take advantage of all VoC functionalities included in our core subscription and add modules based on your needs.
Survey Module
Use advanced triggering and targeting, visibility rules, and branching logics, to collect NPS, CSAT and qualitative feedback from the right users at the right moment both via link and in-product.
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Monitor the quality of your support and increase your team performance with automated AI QA scorecards.
Discover moreBrand Module
Identify and map the best Product opportunities and sync them with your issue-tracking system.
Discover moreProduct Module
Identify and map the best Product opportunities and sync them with your issue-tracking system.
Discover moreCustomer Intelligence Module
Calculate and monitor your customer health score to anticipate and prevent churn. Grow faster and get lifetime customers.
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Estimate the cost of your current setup
CX ROI Calculator
Try our CX ROI calculator to estimate the cost of missing the precious insights your team is sitting on. Calculate your CX costs
How Zefi Works
Your feedback sources, enriching each other automatically.
Most tools dump everything into a single bucket and call it 'centralized.' We do something harder: we connect your sources so they inform each other. Cleaner data, less noise, and a system that gets sharper with every integration, without losing the big picture.
"Zefi helps us turn customer feedback scattered through many channels into one source of truth. It works as our VoC control tower"
— Yujia Cao, Head of Research & Insights @ Kiwi.com
Structure the unstructured data. Bridge qual & quant and get the why behind your customers' interactions.
Bridge qualitative and quantitative. Control the logic of the data that feeds your agents — so you can build trustable automations even for large, complex pipelines. We don't just categorise feedback. We help you own the taxonomy so your AI-driven workflows stay accurate, auditable, and scalable.
"Zefi enables us to create custom dashboards to identify areas for improvement and valuable insights. It's outstanding."
— Claire Pauze, Customer Operations Team Leader @ Qomodo
Stay ahead of your customers. Act proactively on their feedback thanks to a company-wide operating system.
Close the loop with a structured, best-in-class framework to monitor, strategise, and share across your org. Proactively manage workflows for cutting operative costs, improving experience, and finding growth opportunities before your customers have to tell you twice. Stay ahead. Act proactively. Move and prove your customers KPIs.
"We changed our approach towards customer feedback from reactive to proactive. Zefi has been instrumental in this change."
— Sonia Ferrón Sáenz, Customer Experience & Quality Manager @ Wallapop
Extract value from user feedback
Unify and categorize all feedback automatically. Prioritize better and build what matters.
Frequently Asked Questions About Zefi
Does it work across all connected sources?
Yes.
That’s one of Zefi’s core strengths.
Zefi works across all your connected data sources, such as:
- Surveys
- Support tickets
- NPS responses
- App reviews
- Social or community feedback It unifies everything into a single layer, so you can structure your data, extract insights and ask questions from your entire customer voice. No silos.
How fast are AI Assistant responses?
When using Zefi AI assistant, you can get answers on the voice of your customers in a few seconds. Responses are designed to be near real-time. Most queries return in seconds, even when analyzing large volumes of feedback across multiple sources.
When should I use Zefi instead of building in-house?
You could build internally, but most teams underestimate the complexity. Zefi is purpose-built for customer feedback analysis, which means you get:
- Pre-built pipelines for messy, unstructured CX data
- Taxonomy control and tagging tuned specifically for VoC, support quality, and sentiment analysis
- Fast time to value (days, not months)
- Continuous improvements without maintenance overhead
Do you support multiple languages?
Yes.
Zefi is built for global teams.
We support feedback in more than 100 languages and can analyze them together in a unified way.
How accurate are the AI Assistant answers? How do you handle hallucinations?
Accuracy is critical when working with customer data.
Zefi minimizes hallucinations by grounding every answer in your actual data.
We also:
- Provide traceability, so you can drill down into the underlying feedback behind each answer
- Continuously evaluate and improve accuracy on real-world CX use cases
What is the AI Assistant, what can I ask it?
Zefi’s AI Assistant is your always-on analyst for customer feedback. Instead of manually digging through surveys, support tickets, or reviews, you can simply ask questions in plain language.
Can I integrate Zefi with my current tools?
Yes, we have a set of more than 100 native integrations and you can connect all your tools in just a few clicks.
What can I use Zefi for?
Zefi helps CX teams collect and consolidate their data and build custom taxonomies using large language models to automate tagging.
How much monthly feedback should I have to get value from Zefi?
We recommend that teams have at least 1,000 combined feedback records from all sources (support tickets, social, communities, etc.) monthly.