CX ROI Calcultator
The cost of not knowing
Every missed signal has a price.
Set your monthly feedback volume. See what your CX team is bleeding without structured data.
Monthly feedback signals
- 5,000 across all channels
- 4k Unread signals monthly
- 140h Hours spent tagging manually
- ~70 Churned users from slow response
- ~18 Patterns missed without clustering
Without Zefi
Estimated costs / missed opportunities
€28k Blind spots, manual labour, missed churn signals, slow reaction loops. Costs that don't show up on any dashboard.
With Zefi
Estimated savings
€22k 80% of signals structured automatically. Manual hours freed. Churn caught earlier. Patterns surfaced before they become crises.
How Zefi works
Your feedback sources, enriching each other automatically.
Most tools dump everything into a single bucket and call it 'centralized.' We do something harder: we connect your sources so they inform each other. Cleaner data, less noise, and a system that gets sharper with every integration, without losing the big picture.
"Zefi helps us turn customer feedback scattered through many channels into one source of truth. It works as our VoC control tower"
Yujia Cao
Head of Research & Insights @ Kiwi.com
Structure the unstructured data. Bridge qual & quant and get the why behind your customers' interactions.
Bridge qualitative and quantitative. Control the logic of the data that feeds your agents — so you can build trustable automations even for large, complex pipelines. We don't just categorise feedback. We help you own the taxonomy so your AI-driven workflows stay accurate, auditable, and scalable.
"Zefi enables us to create custom dashboards to identify areas for improvement and valuable insights. It's outstanding."
Claire Pauze
Customer Operations Team Leader @ Qomodo
Stay ahead of your customers. Act proactively on their feedback thanks to a company-wide operating system.
Close the loop with a structured, best-in-class framework to monitor, strategise, and share across your org. Proactively manage workflows for cutting operative costs, improving experience, and finding growth opportunities before your customers have to tell you twice. Stay ahead. Act proactively. Move and prove your customers KPIs.
"We changed our approach towards customer feedback from reactive to proactive. Zefi has been instrumental in this change."
Sonia Ferrón Sáenz
Customer Experience & Quality Manager @ Wallapop
Extract value from user feedback
Unify and categorize all feedback automatically.
Prioritize better and build what matters.
Frequently Asked Questions About Zefi
Does it work across all connected sources?
Yes. That’s one of Zefi’s core strengths.
How fast are AI Assistant responses?
When using Zefi AI assistant, you can get answers on the voice of your customers in a few seconds.
When should I use Zefi instead of building in-house?
You could build internally, but most teams underestimate the complexity.
Do you support multiple languages?
Yes. Zefi is built for global teams.
How accurate are the AI Assistant answers? How do you handle hallucinations?
Accuracy is critical when working with customer data.
What is the AI Assistant, What can I ask it?
Zefi’s AI Assistant is your always-on analyst for customer feedback.
Can I integrate Zefi with my current tools?
Yes, we have a set of more than 100 native integrations.
Which functions or departments can get the most out of Zefi?
Zefi helps for the most CX, Voice of Customer, QA teams but our objective is to help your entire company create a customer-centric culture.
What can I use Zefi for?
Zefi helps CX teams collect and consolidate their data and build custom taxonomies using large language models to automate tagging.
How much monthly feedback should I have to get value from Zefi?
We recommend that teams have at least 1,000 combined feedback records from all sources monthly.