Zefi AI | Identify Insights with Dashboards & Analytics
Analytics & Dashboards
Identify actionable insights.
Detect trends, spikes and relevant drops about the themes your users care about and drive growth.
Feedback analytics
Turn qualitative feedback into quantitative insights
Track volumes, frequency, and impact of customer feedback to support prioritization with real numbers, not gut feeling.
How Kiwi.com extracts insights from millions of feedback with Zefi
Kiwi.com, one of the main travel tech companies in Europe, uses Zefi.ai to analyze and extract insights from millions of customer feedback every year.
From qualitative to quantitative
Measure what customers are saying at scale
Zefi transforms unstructured feedback into structured data, allowing you to quantify feature requests, issues, and themes.
Trends detection
Spot changes before they become problems
Identify emerging trends, recurring issues, and shifts in customer sentiment over time. Zefi automatically highlights spikes, drops, and anomalies so teams can react quickly and proactively.
User segments
Understand different user segments, clearly
Monitor how key themes evolve across user segments, plans, regions, sources, and channels. Compare behaviors and needs across audiences to ensure decisions are informed by the right customers.
Customizable dashboards & KPIs
Build dashboards that match your goals
Create fully customizable dashboards with charts, metrics, and KPIs tailored to your team’s priorities. From high-level executive views to deep product analysis, Zefi adapts to every stakeholder’s needs.
Share insights
The right information, to the right people
Dashboards can be shared across teams while keeping sensitive insights private. Control visibility at a granular level and ensure stakeholders only see what’s relevant, without duplicating reports or exporting data.
Extract value from user feedback
Unify and categorize all feedback automatically.
Prioritize better and build what matters.
The support you need to structure your customer data, with 0 effort
Our team of experts will be there to guide you with the integrations of 100+ sources.
We don't hand you a tool and a help doc. Our expert team designs your data pipeline logic with you, reconciling sources, selecting only the relevant signals, and building the taxonomy that makes your CX infrastructure truly yours. The result feels effortless. The work behind it isn't.