Client Stories
Client Stories
Trusted by the fastest growing companies.
Discover real stories from teams worldwide. See how they use Zefi, learn from their experiences, and get inspired by their results.
How Zefi works
Your feedback sources, enriching each other automatically.
Most tools dump everything into a single bucket and call it 'centralized.' We do something harder: we connect your sources so they inform each other. Cleaner data, less noise, and a system that gets sharper with every integration, without losing the big picture.
"Zefi helps us turn customer feedback scattered through many channels into one source of truth. It works as our VoC control tower"
Yujia Cao
Head of Research & Insights @ Kiwi.com
Structure the unstructured data. Bridge qual & quant and get the why behind your customers' interactions.
Bridge qualitative and quantitative. Control the logic of the data that feeds your agents — so you can build trustable automations even for large, complex pipelines. We don't just categorise feedback. We help you own the taxonomy so your AI-driven workflows stay accurate, auditable, and scalable.
"Zefi enables us to create custom dashboards to identify areas for improvement and valuable insights. It's outstanding."
Claire Pauze
Customer Operations Team Leader @ Qomodo
Stay ahead of your customers. Act proactively on their feedback thanks to a company-wide operating system.
Close the loop with a structured, best-in-class framework to monitor, strategise, and share across your org. Proactively manage workflows for cutting operative costs, improving experience, and finding growth opportunities before your customers have to tell you twice. Stay ahead. Act proactively. Move and prove your customers KPIs.
"We changed our approach towards customer feedback from reactive to proactive. Zefi has been instrumental in this change."
Sonia Ferrón Sáenz
Customer Experience & Quality Manager @ Wallapop
Client stories
Kiwi.com
How Kiwi.com unified their CX strategy thanks to Zefi.ai](/content/client-stories/how-kiwi-com-unified-their-cx-strategy-thanks-to-zefi-ai/index.html)
Edusogno
How Edusogno scaled and improved their customer care with Zefi.ai](/content/client-stories/how-edusogno-scaled-and-improved-their-customer-care/index.html)
Qomodo
How Qomodo enhanced the quality of their customer support](/content/client-stories/how-qomodo-enhanced-the-quality-of-their-customer-support/index.html)
Smartness
How Smartness leveraged user feedback to reduce churn and improve CX](/content/client-stories/how-smartpricing-leveraged-user-feedback-to-reduce-churn-and-improve-cx/index.html)
Unobravo
How Unobravo elevated its human-centered service with Zefi](/content/client-stories/unobravo-use-case/index.html)
Extract value from user feedback
Unify and categorize all feedback automatically.
Prioritize better and build what matters.
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